One post tagged with "onboarding"

Why Group Onboarding Efficiency is Critical​

Onboarding new group insurance benefits can be extremely time-consuming for both carriers and brokers. In fact, inefficiencies in group onboarding can often be the breaking point when growing the book of business or adopting newer technologies. This is especially relevant when, for example, over a third of life insurance executives are sighting growth and technology as their leading concerns according to LIMRA. However, sacrificing variability of plan design in favor of group onboarding efficiency can also lead to the loss of new business. It is thus critical to have the ability as a broker or carrier to quickly onboard groups even with a variety of configurations in their plan designs.

How Uniblox Dramatically Simplifies the Process​

Uniblox has been designed for maximum efficiency when onboarding new groups, while also allowing for a wide range of group-level configurations. Via a simple csv upload, a broker or carrier can upload 100s of groups at a time if desired, all with separate configurations and rules for coverage based on the plan design. After upload, all of the groups are immediately set up and ready for enrollment via a group link, census, or integrated SSO vendor link.

Devil's in the Details: Complex Use-Cases, Group Versioning, Integrations, App Expiration, and More​

Setting up complex use-cases and plan designs are simple and efficient with Uniblox. Brokers and carriers can easily configure complex plan design elements such as: max multiples of salary, tiered multiples out-of-the-box SSO integrations with BenAdmin systems, EOI reports, EDI feeds, HR and admin contacts, email services, and much more.

Coverage Rules​

Coverage rules can become quite complex to track and make sure are accurate and updated on across all of your groups and plan designs. Uniblox allows for simple rules like max multiples of salary, to very complex rules like a specific rounding rules for spouses based on the employee's elected coverage. Additionally, the complexity of plan designs can include maximum coverage amounts influenced by the applicant's age band, differentiating between employee, spouse, and child applicants, and formula-based enrollment effective dates that consider criteria such as hire date, waiting period, or special enrollment windows. Moreover, insurance carriers and brokers using Uniblox can easily update the group rules by filling out a simple field in the group onboarding file, which can automatically be reflected across all open and future apps, including any existing email links that were sent out. This simple yet powerful control of application elements like coverage rules prevents complex post-enrollment problems that can come up when mistakes are made in the original election.

Integrations​

Correctly implementing SSO and EDI feeds on a group level are also complex and become quickly outdated with changing standards. The ever-changing technology landscape can overwhelm internal IT teams at insurance carriers and brokers who can't always prioritize errors in an SSO channel that only affects a small part of their book of business. Because of this, various integrations that result in an ideal customer experience can often be left behind and forgotten. In fact, according to LIMRA's 2023 Digital Transformation in Workplace Benefits report, only a minority of carriers are using inbound or outbound APIs to sync data across third party BenAdmin systems during EOI. Uniblox's obsession and constant upkeep of robust integrations with BenAdmin systems and other external vendors empowers brokers and carriers to easily set an integration in a group onboarding file and have the peace of mind of knowing that the integration will simply work and will be actively maintained.

Expiration Warnings and Closing Apps​

Speaking of avoiding problems in post-enrollment audits, one of the tricker tasks for carriers and brokers is to make sure digital applications actually expire after open-enrollment. Uniblox has a life-saving functionality where the application expiration dates can be set with a simple configuration in the group onboarding file, and all access points to those apps will reflect this application expiration date. Moreover, Uniblox's onboarding files contain an option to set expiration warnings. These warnings will email applicants before apps are closed so that they can complete their applications on time.

Case study - onboarding 700+ groups in a few months​

Too good to be true? Just ask the brokers and carriers who already use Uniblox today for seamless group onboarding! In one case study, a carrier was able to leverage our platform to onboard over 700 groups in less than 5 months. The administration team described Uniblox onboarding as "magic" and "life-changing!" Feel free to book a demo with Uniblox to learn more about how efficiencies in group onboarding can help grow your business.